Terms of service

1. Agreement and accounts

These terms govern your use of Oruk’s websites, demos, and speech API (the “Service”). Your agreement is with Oruk, Inc., a Delaware corporation based in California. You must be at least 18, provide accurate account details, and protect your login and API keys. If you sign up for an organization, you confirm you can bind it to these terms. A separate signed agreement takes precedence where it conflicts.

2. Using Oruk

You may use the Service in your products, subject to your plan and our documentation. You must have the rights and speaker consents needed to submit recordings. Follow applicable recording, privacy, biometric, and AI laws. Do not use Oruk unlawfully, infringe others’ rights, conduct unlawful surveillance, bypass access limits, or disrupt the Service. You remain responsible for your applications and decisions based on model outputs.

3. Your content and privacy

You retain your rights to submitted audio and resulting outputs. You permit Oruk to process them only to provide the requested service. Request audio is discarded after processing; Resonance 2 streams also buffer audio in memory until reset or session closure. Resonance 2 result payloads, without raw audio, are stored for durable settlement and same-ID replay. Authorized replay is available for 24 hours; this is not a physical-deletion deadline. Optional speaker diarization retains uploaded audio for up to 48 hours and speaker-label results for up to 24 hours. Demo and playground files selected for batch testing are staged in a private temporary cache before you click Run. Upload handles expire after 10 minutes. Replacing a file or closing the demo requests deletion sooner. Staged files are not used for training. Oruk does not use customer audio or outputs to train, fine-tune, or evaluate models without your explicit written agreement. Account, usage, security, and billing records are handled as described in our Privacy Policy. Oruk retains ownership of its software, models, and documentation.

4. Plans, trials, and cancellation

Prices, allowances, and extra-usage rates are shown on the pricing page and at checkout. Standard trials last seven days, with no plan charge at signup. Unless you cancel before the trial ends, your payment method is charged the selected monthly or annual fee. Subscriptions renew automatically until cancelled. Annual fees are paid upfront; included minutes reset monthly and do not roll over. Paid extra usage is billed monthly within your chosen spending limit, plus applicable taxes.

Promotional trial terms are displayed before signup. No-card trials end automatically unless you add a payment method to continue at the displayed price. Trials cannot incur overage charges. Cancel renewal in your account at any time. Cancellation during a trial prevents its plan charge; paid access continues until the end of the paid period. Fees are non-refundable except as required by law or agreed by Oruk. Contact access@oruk.ai for billing errors. Previously purchased credits and authorized automatic recharges retain their existing terms.

5. Customer references

If you use Oruk for an organization and are authorized to grant this permission, Oruk may use its name and logo on our website and in marketing materials to identify it as a customer while it uses the Service. We will follow supplied brand guidelines. This does not permit endorsements, testimonials, or disclosure of confidential information. Opt out at any time by emailing access@oruk.ai; we will stop new use and remove online references within ten business days. Personal accounts grant no permission to use an employer’s name or logo.

6. Service and model limitations

Models produce estimates and can be wrong. Emotion and delivery labels describe speech, not a person’s inner state, diagnosis, or fitness. Do not rely on them alone for consequential decisions. Oruk is provided “as is” and “as available,” without warranties of accuracy, uninterrupted service, merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by law. Preview features may change or end; stable models follow published deprecation notices.

7. Liability

To the extent permitted by law, Oruk is not liable for indirect, incidental, consequential, special, or punitive damages, or lost profits, revenue, or data. Our total liability is limited to the greater of $100 or the fees you paid Oruk in the twelve months before the claim. You will indemnify Oruk against third-party claims arising from unlawful content, missing recording permissions, or your material breach of these terms. These limits do not exclude liability or consumer rights that cannot legally be limited.

8. Ending the service and disputes

You may stop using Oruk and close your account. We may suspend or end access for material breach, nonpayment, security risk, or legal requirements, with notice where practicable. Accrued payment obligations, content ownership, liability limits, and dispute provisions survive termination. California law governs, and disputes belong in the state or federal courts in San Francisco, California, except where mandatory law requires otherwise.

9. Changes and contact

We may update these terms and will notify account holders before material changes take effect. This version applies when you expressly accept it; a previous signup does not grant the customer-reference permission above. Earlier agreements continue until updated terms are accepted. We may send service, billing, and legal notices electronically. Questions or requests: access@oruk.ai.