Human Quality Assurance Required For AI Implementation
An AI system has replaced two supervisors and over 70 Quality Assurance staff members for recording monitoring. The AI evaluates customer calls by analyzing speech, pitch, tone, and resolution quality.
Topics
Developing
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Sources · 7 independent
CNA938 Singapore
“more than 70 BLAST QAs, including two supervisors that are replaced by an AI. The human QAs are no longer needed for recordings of the Asian because the AI is already doing their job.”
CNA938 Singapore
“the intervention of a human QA is needed to double check or to cross check the output of the AI tool because they can still see a lot of error in the productivity of an AI audience.”
CNA938 Singapore
“the intervention of a human QA is needed to double check or to cross check the output of the AI tool because they can still see a lot of error”
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