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Automation Affects Bank Teller Roles

WBUR Boston Boston 17d17d Impact 5
Automation is impacting the banking sector, with automated tasks affecting roles like bank tellers. While some fear de-skilling, automation can also lead to up-skilling by changing the nature of jobs. Banks were initially skeptical about automation's effect on customer relationships and the use of other banking services. The story illustrates how ATMs have become ubiquitous. This example is contrasted with the general perception of technological advancements. She stated this surprise when asked after discussing Bon Jovi. While automation often automates tasks rather than entire jobs, it can increase efficiency and potentially lower costs enough to increase demand.

Topics

automation banking industry workforce development

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Sources · 7 independent

WBUR Boston

“it automates tasks. And so that really happened for bank tellers like... In this case, bank tellers. There are cases where automation can maybe de-skill people in some ways, but there are lots of cases where it actually can up-skill them, right? the job of a bank teller.”

Radio ZET

“Port automation may affect jobs, expert says”

WBUR Boston

“In this case, bank tellers. There are cases where automation can maybe de-skill people in some ways, but there are lots of cases where it actually can up-skill them, right? the job of a bank teller.”

BFM Radio

“l'un des meilleurs présidents de l'histoire des États-Unis pour les intérêts d'Israël.”

WBUR Boston

“And one of the reasons I wanted to talk about this is there's this fear that all the changes are changes that we see, the technological changes aren't necessarily redounding to the benefit of people. This story is the opposite. I mean, ATMs are now ubiquitous.”

WBUR Boston

“And one of the first questions asked her after, you know, we chatted about Bon Jovi is, um, were you worried about the ATMs? Like, were you worried for your job? And she said, no. You know, that was a surprise.”

WBUR Boston

“as ATMs made running a bank branch cheaper because you didn't need as many bank tellers, banks actually responded by saying, oh, we can open more bank branches to reach more customers. And there can be an effect where like, if automation makes people more efficient, you need less people, that might actually lower the cost enough that it kind of increases demand. Economists often say that automation technology often doesn't automate jobs, it automates tasks. And so that really happened for bank tellers like Angie.”

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