Human Quality Assurance Required For AI Implementation
An AI system has replaced two supervisors and over 70 Quality Assurance staff members for recording monitoring. The AI evaluates customer calls by analyzing speech, pitch, tone, and resolution quality.
Topics
Developing
- 862d Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore.
- 862d Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
- 862d Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est.
- 862d Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium.
Sources · 7 independent
CNA938 Singapore
“more than 70 BLAST QAs, including two supervisors that are replaced by an AI. The human QAs are no longer needed for recordings of the Asian because the AI is already doing their job.”
CNA938 Singapore
“the intervention of a human QA is needed to double check or to cross check the output of the AI tool because they can still see a lot of error in the productivity of an AI audience.”
CNA938 Singapore
“the intervention of a human QA is needed to double check or to cross check the output of the AI tool because they can still see a lot of error”
Unlock the full story
Get a Pro subscription or above to see the live story progression and the full list of independent sources confirming each event as they happen.
Log in to upgrade