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EU Passenger Rights Gap Identified For Non-EU Flights

NDR Info Hamburg 14d14d Impact 5

A protection gap exists for passengers flying back from non-EU countries on non-EU airlines. Julia Rehberg from the Hamburg Consumer Center explained that EU flight passenger rights regulations only apply to flights departing from Europe. Consequently, passengers on return flights from third countries via non-EU carriers are not covered by these specific protections. This discrepancy affects travelers using non-EU carriers for international travel. Passengers flying from abroad on non-EU airlines do not have claims for rebooking, hotel accommodation, or meals under European law. Travelers are advised to book with European airlines or choose package tours where tour operators have a duty of assistance. One traveler, Jörg Handrock, was forced to book a one-way flight costing 1,300 euros. The booking party eventually explained the situation after prolonged discussions.

A protection gap exists for passengers flying back from non-EU countries on non-EU airlines. Julia Rehberg from the Hamburg Consumer Center explained that EU flight passenger rights regulations only apply to flights departing from Europe. Consequently, passengers on return flights from third countries via non-EU carriers are not covered by these specific protections. This discrepancy affects travelers using non-EU carriers for international travel. Passengers flying from abroad on non-EU airlines do not have claims for rebooking, hotel accommodation, or meals under European law. Travelers are advised to book with European airlines or choose package tours where tour operators have a duty of assistance. One traveler, Jörg Handrock, was forced to book a one-way flight costing 1,300 euros. The booking party eventually explained the situation after prolonged discussions. Protection levels vary depending on whether a passenger starts their journey with a European airline or from a third country. A gap in passenger rights exists for travelers on flights originating outside the European Union. According to Julia Rehberg of Roche Zentrale, the current passenger rights regulation only applies to flights starting within Europe.

Topics

aviation consumer rights EU law

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Sources · 7 independent

NDR Info

“The protection level for passengers is indeed different. It depends on whether they start with a non-EU airline. The flight passenger rights regulation only applies to flights that start in Europe.”

NDR Info

“Drittland. Das heißt konkret, wer mit einer Nicht-EU-Air-Line aus dem Ausland zurückfliegt?”

NDR Info

“Das heißt konkret, wer mit einer Nicht-EU-Air-Line aus dem Ausland zurückfliegt? ... Die Fluggasrechteverordnung gilt nur für Flüge, die in Europa starten.”

NDR Info

“Drittland. Das heißt konkret, wer mit einer Nicht-EU-Air-Line aus dem Ausland zurückfliegt? keinen Anspruch auf Umbuchung, Hotelunterbringung oder Verpflegung nach europäischen Recht.”

NDR Info

“Das Schutzniveau für Fluggäste ist in der Tat unterschiedlich. Und zwar abhängig davon, ob sie mit einer europäischen Airline starten. [...] Also für den Hinflug, nicht für den Rückflug aus dem Drittland.”

NDR Info

“Das Schutzniveau für Fluggäste ist in der Tat unterschiedlich. Und zwar abhängig davon, ob sie mit einer rupäischen Airline starten. Dann ist es auch egal, ob sie aus einem Drittland kommen.”

BR24

“Die Fluggastverordnung gibt nur Beflügel, die in Europa starten. Das heißt konkret, wer mit einer Nicht-Airline aus dem Ostland zurückfliegt und dort gestrandet, hat keinen Anspruch auf Umbung, Hotel-Berbringung oder Verpflegung.”

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