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Trajector Accused Of Using Robodialer To Target Veterans

WAMU 88.5 DC Washington DC 6d6d Impact 7

Trajector allegedly used a robo-dialer to monitor the disability payments of tens of thousands of veterans. Veterans and former workers claim the company sends bills to individuals when payment increases are detected, even if the company provided no assistance in obtaining the benefits. Trajector failed to assist a veteran in obtaining benefits, according to the source. The source stated the company did not take action to help the veteran secure those benefits. Democratic Congressman Chris Pappas of New Hampshire, joined by three Republican colleagues, has introduced a bill to block companies from using robodialers to target government lines. The move follows allegations that Trajector uses automated calls to notify veterans of eligibility changes before sending them bills. The legislation targets Trajector-related entities. The company's practices are under scrutiny.

Trajector allegedly used a robo-dialer to monitor the disability payments of tens of thousands of veterans. Veterans and former workers claim the company sends bills to individuals when payment increases are detected, even if the company provided no assistance in obtaining the benefits. Trajector failed to assist a veteran in obtaining benefits, according to the source. The source stated the company did not take action to help the veteran secure those benefits. Democratic Congressman Chris Pappas of New Hampshire, joined by three Republican colleagues, has introduced a bill to block companies from using robodialers to target government lines. The move follows allegations that Trajector uses automated calls to notify veterans of eligibility changes before sending them bills. The legislation targets Trajector-related entities. The company's practices are under scrutiny. The specific details of the monitoring actions remain under investigation. An investigation uncovered that the company Trajector uses a computerized robodial system to call a VA telephone hotline intended for veterans. The company is not accredited by the VA and cannot access information regarding veterans' disability pay. Trajector reportedly uses the robodialer as a side door to monitor approximately 10% of calls.

Topics

veterans fraud data privacy

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Sources · 7 independent

WAMU 88.5 DC

“It uses this robo dialer as a side door to monitor tens of thousands of vets who once signed up as customers. The program responds to the hotline's automated prompts, inputting vets' social security numbers and birthdays to track their disability payments.”

WNYC 93.9 FM

“Trajector didn't do anything to help the veteran to get those benefits.”

WAMU 88.5 DC

“Trajector didn't do anything to help the veteran to get those benefits.”

KQED FM

“Pappas, a Democrat, has now introduced a bill with three Republican colleagues to block companies.”

KQED FM

“has now introduced a bill with three Republican colleagues to block companies.”

Tokyo FM

“Trajector accused of monitoring veterans disability payments.”

WBUR Boston

“Pappas, a Democrat, has now introduced a bill with three Republicans.”

CNR Voice of China

“国会议员提出一项法案,阻止Trajector。”

KQED FM

“automated prompts, inputting vets' social security numbers and birthdays to track their disability payments. And if it detects an increase, Trajector sends the vet a bill.”

NPR

“We spoke to former workers at this company, Trajector, who said it uses a computerized robodial system to call a VA telephone hotline that's meant for veterans.”

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