Service Quality Management Course Covers Customer Segmentation

“Based on the purpose of use of the product or service, we can see that the purpose is very different. The purpose can be for business, for production of raw materials, the purpose can also be for use, or the purpose can also be for resale to consumers.”

“We have already classified customers in the service process. We have learned how to classify. Based on the purpose of use of the product or service, it can be seen that the purposes are very different.”

“We are studying the course of service quality management. This course is guided by Professor Li Qunzhi of Henan Open University.”

“From there we can turn them into future existing customers. Thus, this is the third method of classification. When we talk about classifying customers, the fourth method can be used to classify customers, which is that we classify according to geographical standards.”

“Hello everyone, remote learning students. We are studying the course on Service Quality Management. This course is guided by Professor Li Qunzhi of Henan Open University.”

“大家好，远程学习的同学们。我们正在学习服务质量管理这门课程。这门课程由河南省开放大学的教授李群志教授指导。”

“大家好，远程学习的同学们。我们正在学习服务质量管理这门课程。这门课程由河南省开放大学的教授李群志教授指导。上一节课，你们已经分类了客户在服务过程中。”

“大家好，远程学习的同学们。我们正在学习服务质量管理这门课程。这门课程由河南省开放大学的教授李群志教授指导。上一节课，你们已经分类了客户在服务过程中。我们已经了解了如何分类。 基于产品或服务的使用目的，可以看到目的有很大的不同。目的可能是为了商业，为了生产原材料，目的也可能是为了使用，或者目的也可能是为了再销售给消费者。因此，对于每一个客户群体，企业需要有特定的调整，或者有特定的差异。 从那里我们可以把他们转变成未来的现有客户。这样，这是分类的第三种方法。当我们谈论分类客户时，第四种方法可以用来分类客户，那就是我们根据地理标准来分类。如果根据这个地理标准，我们会有本地客户、地方客户或国际客户。”