Octopus Energy Emphasizes Human Interaction Over Automation
Octopus Energy, now Britain's largest energy supplier, highlights its commitment to customer service by prioritizing real people over automated systems. The company aims to provide honest conversations and avoid long waits and robotic scripts, serving over 8 million customers.
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Developing
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Sources · 7 independent
LBC London
“No robotic scripts, no computer says no. an honest conversation with someone. But lately, bigger hasn't always felt better. You've probably dealt with long waits and endless automated menus in search of someone who can actually help.”
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